Frequently asked questions
The materials used for Enowood hulls are mainly oak , beech , ash , walnut , hornbeam and makoré . All of these woods are FSC certified, guaranteeing their responsible provenance and sustainable forest management. In addition, we also use recycled wood for some of our hulls, thus contributing to the preservation of the environment .
To choose the right size case for your phone, simply select the model corresponding to your device when ordering. We offer a diverse range of case designs specially designed to perfectly fit different types of phones, such as iPhone , Samsung Galaxy , Google Pixel , etc. Make sure you choose the correct model when purchasing to ensure the perfect fit and optimal protection for your phone.
Yes , our Enowood cases are designed to be compatible with wireless charging . We understand the importance of convenience and ease of use to our customers, which is why we have incorporated this functionality into our wooden cases. Thanks to our carefully considered design, you can charge your phone wirelessly with ease, without having to remove your Enowood case. This allows you to take full advantage of the benefits of wireless charging while protecting your phone in style. Whether at home, in the office or on the go, our Enowood case gives you a practical and stylish solution to keep your phone charged and protected at all times.
To maintain and clean your Enowood wooden hull , we recommend that you follow these simple steps:
- Removing Dirt and Debris: Use a soft, dry cloth to gently wipe the surface of your wooden hull and remove accumulated dirt and debris.
- Deep Cleaning: If your case requires more thorough cleaning, lightly damp a soft cloth with warm water and gently scrub the surface of the case to remove any stains or residue.
- Avoid Excessive Water: Avoid submerging your wooden hull in water or exposing it to excessive humidity, as this may damage the wood.
- Drying: After cleaning, be sure to dry your wooden hull thoroughly with a dry cloth to avoid any moisture buildup.
- Protection: To protect and nourish the wood, you can occasionally use a small amount of linseed oil or natural beeswax. Gently apply the oil or wax to the surface of the hull using a clean cloth and allow to dry.
By following these simple tips, you can keep your Enowood wooden hull in excellent condition and extend its lifespan while preserving its natural beauty.
The return and exchange policy for Enowood cases is as follows:
Our products are meticulously designed to guarantee your complete satisfaction.
Return costs are the responsibility of the customer, unless the product received has a manufacturing defect or does not correspond to the initial order.
In case of return for change of mind or exchange of product , please ensure that it has not been used and that it is still in its original packaging . Unfortunately, we cannot accept returns on items that have been personalized , adapted or modified especially for you.
If you have any questions, please feel free to contact us by email at info@enowood.com .
Yes , Enowood cases offer effective protection for your phone. Thoughtfully designed and made from high-quality materials, our wooden cases provide rugged protection against everyday bumps, scratches and damage. The wood used in our cases is chosen for its durability and strength , ensuring reliable protection for your phone while adding a touch of natural elegance . With Enowood cases, you can have peace of mind knowing that your phone is well protected.
Yes , Enowood cases are customizable . We offer the possibility of personalizing your wooden shell according to your preferences. You can choose from a variety of customization options, such as adding engravings, patterns or even incorporating your own design or logo. With Enowood cases, you can create a unique piece that reflects your personal style while benefiting from the exceptional protection and quality of our products.
Enowood cases are environmentally friendly for several reasons. First of all, they are made from sustainable and renewable materials, such as FSC-certified recycled wood. This ensures that the wood used comes from responsible sources and that the biodiversity of the forests is preserved. Additionally, our manufacturing process is designed to minimize the ecological footprint, using environmentally friendly techniques and reducing waste. By choosing an Enowood shell, you contribute to the preservation of natural resources and the fight against deforestation, while benefiting from a high quality and elegant product.
To track your Enowood order , you can use the La Poste tracking number that we send in the shipping email . Once your order has been shipped, you will receive an email containing your tracking number . You can then use this number to track the delivery of your package on the La Poste website or on their mobile application. This will allow you to know the delivery status of your order in real time and to follow its journey until it is delivered to you.
There is no formal warranty on Enowood hulls . However, we offer our customers the opportunity to contact our after-sales service within 30 days of receiving their order in the event of a problem. We are here to help you and resolve any issues you may have with your Enowood case as soon as possible.
Yes , Enowood hulls are made in France . We are proud to support local French craftsmanship by producing our wooden phone cases in our facilities in France . By choosing Enowood hulls, you also support the local economy and help promote French know-how .
Enowood hulls are recognized for their exceptional durability . Made from high-quality wood and treated with care, our cases are designed to withstand daily wear and tear while maintaining their elegance and structural integrity . We take pride in ensuring that our products are durable over time, providing our customers with reliable and aesthetic protection for their phones.
Yes , Enowood cases are generally compatible with most add-on accessories , such as chargers, car mounts and headphones. However, compatibility may vary depending on the specific model of your phone and the accessory in question. We recommend checking the compatibility specifications of your accessory with your phone model before using it with an Enowood case.
No , Enowood cases are generally not designed specifically to protect your phone's camera . Although they provide general protection for your phone by covering the back and sides, they do not come with any special features to protect the camera. To protect your phone's camera, we recommend using a specific case designed for this function or a protective film for the camera lens.
To contact Enowood customer service in the event of a problem or additional question, you have two options:
- You can contact us via the contact page available on our website. Simply fill out the contact form with your contact details and message, and we will respond to you as soon as possible.
- You can also send us an email to the following address: info@enowood.com . Please feel free to email us with any questions or concerns, and our customer service team will be happy to assist you.